Kumfy Tailz Cooling and Warming Harness

What Our Top Dog Says About the Kumfy Tailz  Dog Cooling Harness:

This is PAWS DOWN an all time customer favorite.  It is a very well-designed harness that can be worn everyday! 

Here Are The Doggie Details:

• Well-designed to fit all dog breeds
• It works in summer as well as winter thanks to its patented cooling and warming technology.
  
• Specially designed for canine physiology, it regulates your dog’s body temperature, protects their sensitive cardiovascular system, and prevents hypo- and hyperthermia more effectively than other cooling vests.
• Powerful cooling is applied to your dog’s chest and belly where they exchange the most heat. It is also where the skin is thinnest and the cardiovascular system is located.
• Provides up to an hour of outdoor play or walk time without worrying about the effects of extreme summer or winter weather.
• Add an extra insert so you can change it out for longer walks!
• Easy to put on and take off your dog - double-buckle design on the belly strap -- Especially important for older dogs or those with hip or joint problems.
• Non-toxic design is safe for all dogs.
  
• Cooling technology prevents heat stroke and cools down heat intolerant dogs.
• Vet-recommended to treat dogs with heat-related conditions
• Not only is this a cooling vest but the patented gel insert can also been microwaved in winter, making this a heating harness.

The harness is so well made that our customers report they use it year round without the cooling gel. Give your dog the relief they crave.

To activate, simply freeze the insert and place it into the cooling harness. To warm, place the insert in the microwave for less than 1 minute and then place into the harness.  The effects should last from 1-2 hours depending upon conditions. We strongly recommend purchasing an extra insert so you can change them out for longer walks. Dogs have a higher body temperature than we do (101°-103°F), so to help regulate body temperature they need more efficient and concentrated cooling in the summer.

• Easy to put on and take off your dog - double-buckle design on the belly strap -- Especially important for older dogs or those with hip or joint problems.
• Vets helped design this harness so it fits all breeds of dogs. It's the only harness with extenders that clip on easily to extend the harness around the belly (if needed)
• Non-toxic design is safe for all dogs.
• Cooling technology prevents heat stroke and cools down heat intolerant dogs.
• Vet-recommended to treat dogs with heat-related conditions
• Not only is this a cooling vest but the patented gel insert can also been microwaved in winter, making this a heating harness.

If between sizes, consider the larger size. If your dog has a stout build, deep chest, or is overweight, consider going up one size. If your dog is long-backed, like a Dachshund, consider a smaller size.

Here are some quick points on our shipping practices and procedures.

• $5.99 First Class Shipping via USPS on Orders Less than $75
• FREE Shipping via USPS on Orders More than $75
• UPS shipping options are available. Rates will appear based on your shipping address during the checkout process.
• Most orders are picked, packed and shipped within 1 to 2 business days from when you place your order. Please be aware that our shipping department is very busy during sales events and the holidays, and we do our best to get orders shipped in a timely manner but sometimes take a little longer than normal. If you ever have a question about your order, reach out to our friendly customer service team and they help you find the information you need.
• A tracking number will be provided via email when your order has shipped.
• Sales tax only applies to North Carolina, California, and Kansas residents.
• Snoozer, Dogline, Sleepypod and iFetch products take an additional 1 to 2 business days to be picked, packed and shipped due to their location.
• Delivery typically takes an additional 2 to 7 business days after your order has left the warehouse.
• Expeditated shipping is not available.

Processing & Handling

We love getting orders out just as much as you enjoyed picking out the right products for your pet! The majority of our products are stocked at our North Carolina warehouse and are ready to be shipped to you. Most of our orders are shipped within 2 business days from when they are received. 

You'll receive a tracking number via email once your order has been picked, packed and shipped. Please note that delivery typically takes an additional 2 to 7 business days after your order has left our warehouse.

Product Returns & Exchanges

KeepDoggieSafe.com does not refund shipping costs on returned orders. Please click here to learn how to return/exchange your order.

Undeliverable Packages

If your address cannot receive USPS deliveries, please choose a different shipping option at checkout.

If your order is returned to us as "Undeliverable", we will contact you for a different mailing address but you will be charged for the shipping charges to send the product again.

Packages Delayed Due To Circumstances out of our Control

We are committed to keeping your dog safe and ship it out as fast as possible.  However, our shipping carriers have occasional service disruptions due to weather-related and other natural disasters or events. Unfortunately, these situations are out of our control and require follow up with the shipping provider for updates or escalation.

Lost or Stolen Packages

We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as "Delivered" by UPS, FedEx or USPS.

We will try to help locate your package, but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package more often than not.

Keep Doggie Safe does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

• USPS: 1.800.ASKUSPS
• UPS: 1.800.PICKUPS

Product Returns

The return policy at KeepDoggieSafe.com is very simple You may return any product for up to 30 days after you receive the order. Purchases of Sale Items are final.

Item(s) must be in original, sellable condition and have all original tags and product packaging. (Don't worry about the shipping box). Items must be clean and contain NO pet hair (None. Zip. Nada. No Pet Hair Please!) If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.

Shipping costs are non-refundable unless we make a mistake in filling your order.

Our Prepaid Return Service

• Start your return process here.
• The cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
• Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
• Once we receive your return, we will refund the purchase amount to the original form of payment.
• The prepaid return service is for US returns only.

Please allow 2-3 weeks for your return to be processed.

Ship On Your Own

• You may send the items back to us at the address below using any other traceable method, at your expense:

• Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
• Once we receive your return, we will refund the purchase amount to the original form of payment.
• Shipping your own returns can be done for both the US and international orders.

Please allow 2-3 weeks for your return to be processed.

Product Exchanges

We don't offer direct exchanges, because often, the prices of products vary by size. You can place a fresh order for the size you need and return the product that you already have back to us for a full refund.

Having Issues Choosing the Right Size?

All dogs are sized differently. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions.

Whoops! We Made a Mistake!

If there is an issue with your order, please contact us by email:

• Email: contact@keepdoggiesafe.com

Our customer service and fulfillment teams are made up of real people, and occasionally we do make mistakes. In the unlikely event that you have received the wrong item or something is missing from your order, please contact us and we will fix the issue as quickly as possible. We will send you a prepaid label to send the incorrect item back to us, and we will send out the correct item in exchange.

Defective Items

We test everything before we send it out, so it's unlikely you will receive a defective product. If your product proves to be defective within 30 days of receiving your order, contact us for a replacement.

If it's been longer than 30 day or the product is covered by a manufacturer's warranty, please contact the manufacturer directly for replacement or repair. Information should be located on the packaging and/or the product itself, but we're happy to help you find it.