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Need Help? Don't Worry! Our team of pet safety experts also specialize in superior customer service. And most importantly... we want you and your dog to be safe. 

The easiest way to get an IMMEDIATE answer is to click on the chat link below. We can guide you through the store and send you pictures and videos.

  • Live Chat with a Pet Safety Expert Now! Click on the window at the bottom to open a new chat.
  • Complete the Online Form Below to contact us 
  • Talk to a Pet Expert Now! Dial 714.914.4653

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    Customer Service Hours of Availability

    Though our website is open 24/7/365, our customer service team is made of real dog-loving, USA people who are happy to help you. Chat is open 24/7, so we can always answer a question for you,

    We do our best to reply to all messages and emails within 24 hours.

    Canine Concierge Store Hours:

    • Monday through Friday: 9AM to 5PM Pacific Time (PST)
    • Saturday and Sunday: Closed
    • Major US Holidays: Closed

    How to Avoid Returns

    At we know that sometimes things you buy online don't work out exactly the way you thought they would. It's tough to figure out what sizes fit your dog, they may refuse to wear dog boots, or maybe the product just doesn't match your needs.

    The best outcome for you and us is for the product to work for you. So, we put as much information on our website as possible to help you make the right purchase decisions.

    The #1 reason for returning a product by far is that customers purchase the wrong size for their dog. To avoid this, we recommend the following:

    • Carefully read our product descriptions.
    • Watch the videos on our site.
    • Study the size charts and breed charts on the product pages.
    • MOST IMPORTANTLY: Measure your dog to ensure the product will fit them properly.

    Still in doubt? Get in touch with our experts! Our team is trained to help you find the right size for your dog. We will be glad to help you!