We've categorized our most FAQ's into several categories.
A: The first thing to check is the batteries. Even though our inventory is all new, many lighted products are accidentally turned on in the shipping process. We test all collars and leashes that leave the warehouse but sometimes, it’s simply the batteries. If you find out it’s the batteries, send us a note and we will gladly ship you new batteries for your lighted dog collar or lighted dog leash. If it is another problem, email firstname.lastname@example.org and we will send you the exchange information relative to that collar or leash. Our manufacturers often request the return of the item so they can evaluate it so they can IMMEDIATELY reduce defective items. At KeepDoggieSafe.com, we only sell the TOP QUALITY lighted dog collars and leashes so we firmly stand behind all of the products on our website. We do not sell the other lighted dog collars and leashes because they did not pass our consumer dog panel testing. We have a 30 day Return / Exchange policy. Please test your lighted products as soon as you receive them.
A: Yes! KeepDoggieSafe offers FREE SHIPPING on all orders over $49 to the US (48) and APO addresses. To view your shipping options, place your desired items in the shopping cart and continue to the checkout process. Once you enter your address, all available shipping options will appear so you can choose the most affordable or the fastest shipping option.
A: If it's before 3:00 PM Eastern Time, your order will ship today. If it's after our business hours, your order will ship tomorrow. Most packages ship out the same day.
Certain items are stored at our warehouse in California, which can take up to 48 hours to ship. We do our best to let you know that in advance!
A: Absolutely. Our Express Mail is the cheapest way to receive faster shipping. UPS & FEDEX are good options but cost more money .
A: Next Business day delivery means that the package will be delivered to you on the next business day after we ship the item. If we ship the package on a Friday, the package will be delivered on the following Monday.
A: Yes we do!
A: Back-ordered items happen sometimes if we screw up or the manufacturer’s inventory is caught up in customs. We update you continually on when the inventory will be back in stock and send it out via priority mail - the second it arrives. If part of your order is out-of-stock, we will ship the available merchandise via the shipping method for which you paid and the back-ordered items out via priority mail when we get them in stock.
A: This won't cause a delay but we will call you to prevent fraud. Please include your phone number on the order
A: We have a 30 day Return / Exchange policy. We try to make it as easy as possible for you to get the items you need with a generous time frame. Please note that all Returns / Exchanges must be received in New, Unworn, Resell-able condition with all tags and packaging. Unfortunately we cannot take back items that do not arrive in resellable condition (no hair, no odors, no scratches). Please refer to our Returns / Exchanges page for further details.
Click on the "Check on My Order" link at the bottom of the page. You may also contact our office by phone Monday through Friday, 9am to 5pm EST. We are also available via email at email@example.com.
A: We don't have a printed catalog. We add products so often that a printed catalog couldn't keep up. And it is very expensive to print. We like to think we are saving a few trees by not creating one.
So if you have a friend or neighbor that doesn't have access to the Internet from home or work please bring them over to your house or have them visit the local library. We don't want anyone to miss keeping their dog safe.
A: ABSOLUTELY NOT! We are committed to ensuring your privacy as a customer. We do not sell or exchange e-mail addresses or mailing addresses with third parties.
Get in touch with our friendly customer service team in any of the following ways: