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FAQs
We've categorized our most FAQ's into several categories.
Product Questions
Q: What do I do if my lighted dog collar or leash stopped working?
A: The first thing to check is the batteries. Even though our inventory is all new, many lighted products are accidentally turned on in the shipping process. We test all collars and leashes that leave the warehouse but sometimes, it’s simply the batteries. If you find out it’s the batteries, send us a note and we will gladly ship you new batteries for your lighted dog collar or lighted dog leash. If it is another problem, email contact@keepdoggiesafe.com and we will send you the exchange information relative to that collar or leash. Our manufacturers often request the return of the item so they can evaluate it so they can IMMEDIATELY reduce defective items. At KeepDoggieSafe.com, we only sell the TOP QUALITY lighted dog collars and leashes so we firmly stand behind all of the products on our website. We do not sell the other lighted dog collars and leashes because they did not pass our consumer dog panel testing. We have a 30 day Return / Exchange policy. Please test your lighted products as soon as you receive them.
Ordering & Shipping Questions
Q: Do you offer free shipping?
A: Yes! KeepDoggieSafe offers FREE SHIPPING on all orders over $75 to the US (48) and APO addresses. To view your shipping options, place your desired items in the shopping cart and continue to the checkout process. Once you enter your address, all available shipping options will appear so you can choose the most affordable or the fastest shipping option.
Q: If I place my order right now, when will my order ship?
A: Most orders usually ship within 3 business days.
Certain items are stored at our warehouse in California, which can take up to 48 hours to ship. We do our best to let you know that in advance!
Q: Can I expedite the shipping on my order?
A: Unfortunately, we do not offer expedited shipping. However, please feel free to email us at contact@keepdoggiesafe.com with your situation and we will see if we can help out.
Q: Will I have to pay shipping on back-ordered items?
A: Back-ordered items happen sometimes. We update you continually on when the inventory will be back in stock and send it out via priority mail - the second it arrives. If part of your order is out-of-stock, we will ship the available merchandise via the shipping method for which you paid and the back-ordered items out via priority mail when we get them in stock.
Q: I want to have my order shipped to a different address. Can I do this and will this cause a delay?
A: This won't cause a delay but we will call you to prevent fraud. Please include your phone number on the order.
Return & Exchange Questions
Q: What is your Return & Exchange policy?
A: We have a 30 day Return policy. We try to make it as easy as possible for you to get the items you need with a generous time frame. Please note that all Returns must be received in new, unworn, resell-able condition with all tags and packaging. Unfortunately we cannot take back items that do not arrive in resalable condition (no hair, no odors, no scratches). Please refer to our Returns / Exchanges page for further details. We don't offer direct exchanges, because often, the prices of products vary by size. You can place a fresh order for the size you need and return the product that you already have back to us for a full refund.
Customer Service Questions
Q: How can I check the status of my order?
Click on the "Check on My Order" link at the bottom of the page. You may also contact our office by email at contact@keepdoggiesafe.com.
Q: Do you have a printed catalog?
A: We don't have a printed catalog. We add products so often that a printed catalog couldn't keep up. We also like to think we are saving a few trees by not creating one!
Q: Do you share customer information with anyone?
A: ABSOLUTELY NOT! We are committed to ensuring your privacy as a customer. We do not sell or exchange e-mail addresses or mailing addresses with third parties.
Still Have a Question?
Get in touch with our friendly customer service team:
