The return policy at KeepDoggieSafe.com is very simple. You may return any product for up to 30 days after you receive the order. Purchases of Sale items are final.
Items must be clean and contain NO pet hair (None. Zip. Nada. No Pet Hair please!). Any returned item(s) must be in original, sellable condition and have all original tags and product packaging. If you are returning a Sleepypod Carrier or Snoozer Car Seat, DO NOT write on the cardboard box. This is part of the product packaging (shipping labels are acceptable)!
If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.
Shipping costs on your original order are non-refundable unless we make a mistake in filling your order.
How To Return An Item
- You can start the return process by logging into your customer account here. Be sure to follow the instructions below to request your return:
- To access your customer account, enter your email address and then click Continue.
- Find and open the email sent from our store to your inbox and copy the six-digit verification code included in the email.
- Go back to the account sign-in page on KeepDoggieSafe.com and enter the six-digit verification code.
- Find and click the order with the item(s) that you would like to return.
- Select the item(s) that you would like to return.
- Select a return reason and add a note if needed.
- Click Request return.
- Please be sure to include your original invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
- Send any items back to us at the address below at your own expense:
KEEP DOGGIE SAFE RETURNS
1112 Tonsler Drive
Raleigh, NC 27604
- Once we receive your return, we will refund the purchase amount to the original form of payment.
- Please allow 2-3 weeks for your return to be processed.
We don't offer direct exchanges, because often, the prices of products vary by size. You can place a fresh order for the size you need and return the product that you already have back to us for a full refund.
Having Issues Choosing the Right Size?
All dogs are sized differently. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions.
Whoops! We Made a Mistake!
If there is an issue with your order, please contact us by email:
- Email: firstname.lastname@example.org
Our customer service and fulfillment teams are made up of real people, and occasionally we do make mistakes. In the unlikely event that you have received the wrong item or something is missing from your order, please contact us and we will fix the issue as quickly as possible. We will send you a prepaid label to send the incorrect item back to us, and we will send out the correct item in exchange.
We test everything before we send it out, so it's unlikely you will receive a defective product. If your product proves to be defective within 30 days of receiving your order, contact us for a replacement.
If it's been longer than 30 day or the product is covered by a manufacturer's warranty, please contact the manufacturer directly for replacement or repair. Information should be located on the packaging and/or the product itself, but we're happy to help you find it.