Shipping Policies

Here are some quick points on our shipping practices and procedures.

  • $5.99 First Class Shipping via USPS on Orders Less than $75
  • FREE Shipping via USPS on Orders More than $75
  • UPS shipping options are available. Rates will appear based on your shipping address during the checkout process.
  • Most orders are picked, packed and shipped within 1 to 2 business days from when you place your order. Please be aware that our shipping department is very busy during sales events and the holidays, and we do our best to get orders shipped in a timely manner but sometimes take a little longer than normal. If you ever have a question about your order, reach out to our friendly customer service team and they help you find the information you need.
  • A tracking number will be provided via email when your order has shipped.
  • Sales tax only applies to North Carolina, California, and Kansas residents.
  • Snoozer, Dogline, Sleepypod and iFetch products take an additional 1 to 2 business days to be picked, packed and shipped due to their location.
  • Delivery typically takes an additional 2 to 7 business days after your order has left the warehouse.
  • Expeditated shipping is not available.

Processing & Handling

We love getting orders out just as much as you enjoyed picking out the right products for your pet! The majority of our products are stocked at our North Carolina warehouse and are ready to be shipped to you. Most of our orders are shipped within 2 business days from when they are received. 

You'll receive a tracking number via email once your order has been picked, packed and shipped. Please note that delivery typically takes an additional 2 to 7 business days after your order has left our warehouse.

    Product Returns & Exchanges

    KeepDoggieSafe.com does not refund shipping costs on returned orders. Please click here to learn how to return/exchange your order.

    Undeliverable Packages

    If your address cannot receive USPS deliveries, please choose a different shipping option at checkout.

    If your order is returned to us as "Undeliverable", we will contact you for a different mailing address but you will be charged for the shipping charges to send the product again.

    Packages Delayed Due To Circumstances out of our Control

    We are committed to keeping your dog safe and ship it out as fast as possible.  However, our shipping carriers have occasional service disruptions due to weather-related and other natural disasters or events. Unfortunately, these situations are out of our control and require follow up with the shipping provider for updates or escalation.

    Lost or Stolen Packages

    We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as "Delivered" by UPS, FedEx or USPS.

    We will try to help locate your package, but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package more often than not.

    Keep Doggie Safe does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

    • USPS: 1.800.ASKUSPS
    • UPS: 1.800.PICKUPS