We love getting orders out just as much as you enjoyed picking out the right products for your pet! The majority of our products are stocked at our North Carolina warehouse and are ready to be shipped to you. Most of our orders are shipped within 1 business day from when they are received.
You'll receive a tracking number via email once your order has been picked, packed and shipped!
If you purchased expedited or rush shipping at the time of checkout, be assured that we place priority on your order because it's clear you need it fast! Here are our rush shipping turn around times:
KeepDoggieSafe.com does not refund shipping costs on returned orders. Please click here to learn how to return/exchange your order.
If your address cannot receive USPS deliveries, please choose a different shipping option at checkout.
If your order is returned to us as "Undeliverable", we will contact you for a different mailing address but you will be charged for the shipping charges to send the product again.
We are committed to keeping your dog safe and ship it out as fast as possible .. particularly on Priority or Express Orders. However, our shipping carriers have occasional service disruptions due to weather-related and other natural disasters or events. Unfortunately, they don't refund us in these circumstances, but we understand that it can be upsetting. We will refund you half of the shipping costs because we believe in quality customer service in all situations.
We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as "Delivered" by UPS, FedEx or USPS.
We will try to help locate your package, but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package almost all of the time.
Keep Doggie Safe does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.