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Return and Exchange Policy
Product Returns
The return policy at KeepDoggieSafe.com is very simple. You may return any product for up to 30 days after you receive the order. The only exceptions are closeout items, which is specified at the time of purchase.
Item(s) must be in original, sellable condition and have all original tags and product packaging. (Don't worry about the shipping box) Item(s) must be clean and contain NO pet hair (None. Zip. Nada. No Pet Hair, Please!) If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.
Shipping costs are non-refundable unless we make a mistake in filling your order.
Our Prepaid Return Service
- Start your return process here.
- The cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
- Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
- Once we receive your return, we fill refund the purchase amount to the original form of payment.
- The prepaid return service is for US returns only.
Please allow 2-3 weeks for your return to be processed.
Ship On Your Own
- You may send the item back to us at the address below using any other traceable method, at your expense:
Keep Doggie Safe, LLC
Attn: Returns
1112 Tonsler Drive
Raleigh, NC 27604
- Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
- Once we receive your return, we fill refund the purchase amount to the original form of payment.
- Shipping your own returns can be done for both US and International orders.
Please allow up to 10 business days for your return to be processed.
Product Exchanges
Due to the differences in the pricing for different sizes and to ensure items are in stock, we do not offer product exchanges. Instead, please return items according to the instructions above, and then place a brand new order for the product(s) you want as a replacement, or wait for your refund before doing so. We'll get your new order out right away. Once your return is received back, you will be credited in full less shipping to the method of payment on file.
Having Issues Choosing the Right Size?
All dogs are sized differently. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions.
Whoops! We Made a Mistake!
If there is an issue with your order, please contact us in the following way:
- Email: contact@keepdoggiesafe.com