The return policy at KeepDoggieSafe.com is very simple. You may return any product for up to 30 days after you receive the order. The only exceptions are closeout items, which is specified at the time of purchase.
All returned items must be received in new, unworn, resellable condition with all tags and packaging. The item must be hair-free and not smell like a dog, smoke or perfume. If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.
If we made a shipping error ...
Chat with us right now or send an email & we will fix it ASAP & make it right.
Want to Make it Easy? We can email you a return label. Simply affix it to the package & leave it in your mailbox or mail center. We will deduct return shipping costs from your refund.
Having Issues Choosing the Right Size? All dogs are sized differently & many size guides/charts just go by your dog's weight. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions. If your dog has an injury we suggest ordering both sizes & we will email you a prepaid return label to make it easier to try items on your dog. In this case, (on most urgent healing items) return postage is on us.
To return a product you purchased from our website, please pack it (along with your invoice) and ship it back to us at:
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
Due to the differences in the pricing for different sizes and to ensure items are in stock, we do not offer product exchanges. Instead, please send your items back according to the instructions above, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away. Once your return is received back, you will be credited in full to the method of payment method on file.
Return Shipping for Returns & Exchanges
- Return shipping is your responsibility. The item must be returned within 30 days via a traceable shipping service to be eligible for a refund. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit cannot be refunded. We will gladly provide you a pre-paid return label. Note that we will deduct the cost of return postage from your refund.
- Whenever the item was shipped via FREE SHIPPING, we can NOT pay for return shipping too. We will debit your account the cost of return shipping, if we send you a return label.
Closeout items cannot be returned except for manufacturer's defects. If you return a product that qualified for a Free Shipping promotion, the actual outbound shipping costs will be deducted from your refund amount (we will provide you with the exact amount when the return is processed). We do not pay return postage for returns, except for mistakes by us or defective items, as described below. Your refund will be for the purchase price of the item. Shipping is not refundable.
Whoops! We Made a Mistake.
If there is an issue with your order, please contact us in any of the following ways: