Cool Pup Dog Cooling Reflective Harness

What Our Top Dog Says About The Dog Cooling  Harness:

The Cool Pup Reflective Dog Harness keeps your dog cool and comfortable in hot conditions. Designed for dogs that may overheat in hot weather, the cooling harness uses cooling ice packs and cold water to lower your dog’s core body temperature for up to 6 hours.

Great for use in either dry or humid conditions, the fabric blend is lightweight and breathable so your dog can enjoy cooling comfort without becoming weighed down. The harness is completely adjustable, allowing you to fit it on any dog or breed type.

Here Are The Doggie Details:

• Great for use in dry or humid climates due to removable cooling ice packs.
• Polyester, nylon fabric blend is lightweight and breathable.
• Reflective Trim adds safety & visibility
• Stays cool for up to 6 hours, depending on the temperature and dog activity.
• See Size Chart Below for the number of cooling packs per product
• Fabric is designed to exchange body heat from dog with coolness in the harness.
• Harness can be soaked in cool water and frozen, to lock in the cold temperature to soothe your dog.
• Fully adjustable design allows for an easy fit at all times.
• Quick-release plastic buckles enable easy on/off on the go.
• Nickel-plated D-rings ensure secure leash attachment.

Instructions:

• Submerge the entire harness in cold water. Make sure the cooling packs are in place.
• Wring out excess water and place in a freezer-ready plastic bag. 
• Place bagged cooling harness in the freezer for about an hour. 
• Remove the harness from the freezer, let warm for 15 minutes and then fasten on the dog.
• Harness remains cool for up to 6 hours.
• Remove harness from dog when it no longer is cool. Repeat steps as necessary.
• To clean, simply wipe with a clean damp cloth and then line dry.

• X-Small: 11" - 13" chest size - One Cooling Insert
  
• Small: 12" - 17" chest size  -   One Cooling Insert
  
• Medium: 16" - 22" chest size  - Two Cooling Inserts
  
• Large: 19" - 26" chest size - Three Cooling Inserts
  
• X-Large: 24" - 32"  chest size -  Four Cooling Inserts
  
• XX-Large: 26" - 39" chest size -  Four Cooling Inserts

Here are some quick points on our shipping practices and procedures.

• $5.99 First Class Shipping via USPS on Orders Less than $75
• FREE Shipping via USPS on Orders More than $75
• UPS shipping options are available. Rates will appear based on your shipping address during the checkout process.
• Most orders are picked, packed and shipped within 1 to 2 business days from when you place your order. Please be aware that our shipping department is very busy during sales events and the holidays, and we do our best to get orders shipped in a timely manner but sometimes take a little longer than normal. If you ever have a question about your order, reach out to our friendly customer service team and they help you find the information you need.
• A tracking number will be provided via email when your order has shipped.
• Sales tax only applies to North Carolina, California, and Kansas residents.
• Snoozer, Dogline, Sleepypod and iFetch products take an additional 1 to 2 business days to be picked, packed and shipped due to their location.
• Delivery typically takes an additional 2 to 7 business days after your order has left the warehouse.
• Expeditated shipping is not available.

Processing & Handling

We love getting orders out just as much as you enjoyed picking out the right products for your pet! The majority of our products are stocked at our North Carolina warehouse and are ready to be shipped to you. Most of our orders are shipped within 2 business days from when they are received. 

You'll receive a tracking number via email once your order has been picked, packed and shipped. Please note that delivery typically takes an additional 2 to 7 business days after your order has left our warehouse.

Product Returns & Exchanges

KeepDoggieSafe.com does not refund shipping costs on returned orders. Please click here to learn how to return/exchange your order.

Undeliverable Packages

If your address cannot receive USPS deliveries, please choose a different shipping option at checkout.

If your order is returned to us as "Undeliverable", we will contact you for a different mailing address but you will be charged for the shipping charges to send the product again.

Packages Delayed Due To Circumstances out of our Control

We are committed to keeping your dog safe and ship it out as fast as possible.  However, our shipping carriers have occasional service disruptions due to weather-related and other natural disasters or events. Unfortunately, these situations are out of our control and require follow up with the shipping provider for updates or escalation.

Lost or Stolen Packages

We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as "Delivered" by UPS, FedEx or USPS.

We will try to help locate your package, but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package more often than not.

Keep Doggie Safe does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

• USPS: 1.800.ASKUSPS
• UPS: 1.800.PICKUPS

Product Returns

The return policy at KeepDoggieSafe.com is very simple You may return any product for up to 30 days after you receive the order. Purchases of Sale Items are final.

Item(s) must be in original, sellable condition and have all original tags and product packaging. (Don't worry about the shipping box). Items must be clean and contain NO pet hair (None. Zip. Nada. No Pet Hair Please!) If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.

Shipping costs are non-refundable unless we make a mistake in filling your order.

Our Prepaid Return Service

• Start your return process here.
• The cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
• Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
• Once we receive your return, we will refund the purchase amount to the original form of payment.
• The prepaid return service is for US returns only.

Please allow 2-3 weeks for your return to be processed.

Ship On Your Own

• You may send the items back to us at the address below using any other traceable method, at your expense:

• Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
• Once we receive your return, we will refund the purchase amount to the original form of payment.
• Shipping your own returns can be done for both the US and international orders.

Please allow 2-3 weeks for your return to be processed.

Product Exchanges

We don't offer direct exchanges, because often, the prices of products vary by size. You can place a fresh order for the size you need and return the product that you already have back to us for a full refund.

Having Issues Choosing the Right Size?

All dogs are sized differently. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions.

Whoops! We Made a Mistake!

If there is an issue with your order, please contact us by email:

• Email: contact@keepdoggiesafe.com

Our customer service and fulfillment teams are made up of real people, and occasionally we do make mistakes. In the unlikely event that you have received the wrong item or something is missing from your order, please contact us and we will fix the issue as quickly as possible. We will send you a prepaid label to send the incorrect item back to us, and we will send out the correct item in exchange.

Defective Items

We test everything before we send it out, so it's unlikely you will receive a defective product. If your product proves to be defective within 30 days of receiving your order, contact us for a replacement.

If it's been longer than 30 day or the product is covered by a manufacturer's warranty, please contact the manufacturer directly for replacement or repair. Information should be located on the packaging and/or the product itself, but we're happy to help you find it.