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Description
Customer Reviews
Shipping & Returns
Description
What Our Top Dog Says About the Front & Back Pack Pet Carrier
This SOFT front and back carrier is available in two sizes and is best for small dogs up to 11 lbs. The backpack-style distributes weight evenly for a comfortable carry, and the front-carrier style may be best for nervous pets who need a little more contact.
The Doggie Carrier Pack is very soft & comfortable for your dog. The dog carrier offers an easy, secure and comfortable way to travel with your pet. It also features an included removable floor for easy cleaning, a light, and breathable mesh design to ensure the comfort of both you and your dog.
Here Are The Doggie Details:
- Adjustable padded shoulder straps distribute weight evenly over back, reducing shoulder stress
- AIRLINE APPROVED (Conforms to the required dimensions)
- Safety leash collar attachment provides added security
- Drawstring top well-ventilated sides
- Practical side and front pockets
- Padded bottom for ultimate pet comfort
- Small size carries up to 6 lbs.
- Medium size carries up to 11 lbs
- Small Front Pet Carrier Dimensions: H 13.8” x W 11.6” x L 8.5”
- Medium Front Pet Carrier Dimensions H 17.3” x W 12.6” x L11”
Customer Reviews
Shipping & Returns
Here are some quick points on our shipping practices and procedures.
- $5.99 First Class Shipping via USPS on Orders Less than $75
- FREE Shipping via USPS on Orders More than $75
- Expedited and UPS shipping options are available. Rates will appear based on your shipping address during the checkout process.
- Most orders are picked, packed and shipped within 1 business day from when you placed your order.
- A tracking number will be provided via email when your order has shipped.
- Sales tax only applies to North Carolina, California, and Kansas residents.
Processing & Handling
We love getting orders out just as much as you enjoyed picking out the right products for your pet! The majority of our products are stocked at our North Carolina warehouse and are ready to be shipped to you. Most of our orders are shipped within 3 business days from when they are received.
You'll receive a tracking number via email once your order has been picked, packed and shipped!
Product Returns & Exchanges
KeepDoggieSafe.com does not refund shipping costs on returned orders. Please click here to learn how to return/exchange your order.
Undeliverable Packages
If your address cannot receive USPS deliveries, please choose a different shipping option at checkout.
If your order is returned to us as "Undeliverable", we will contact you for a different mailing address but you will be charged for the shipping charges to send the product again.
Packages Delayed Due To Circumstances out of our Control
We are committed to keeping your dog safe and ship it out as fast as possible .. particularly on Priority or Express Orders. However, our shipping carriers have occasional service disruptions due to weather-related and other natural disasters or events. Unfortunately, they don't refund us in these circumstances, but we understand that it can be upsetting. We will refund you half of the shipping costs because we believe in quality customer service in all situations.
Lost or Stolen Packages
We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as "Delivered" by UPS, FedEx or USPS.
We will try to help locate your package, but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package almost all of the time.
Keep Doggie Safe does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.
- USPS: 1.800.ASKUSPS
- UPS: 1.800.PICKUPS
Product Returns
The return policy at KeepDoggieSafe.com is very simple You may return any product for up to 90 days after you receive the order. Purchases of Sale Items are final.
Item(s) must be in original, sellable condition and have all original tags and product packaging. (Don't worry about the shipping box). Items must be clean and contain NO pet hair (None. Zip. Nada. No Pet Hair Please!) If we receive your item and it does not meet these requirements, we cannot offer you a refund or return the item back to you. The item will be donated to a local shelter.
Shipping costs are non-refundable unless we make a mistake in filling your order.
Our Prepaid Return Service
- Start your return process here.
- The cost of return shipping will be deducted from your refund.
- Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
- Once we receive your return, we will refund the purchase amount to the original form of payment.
- The prepaid return service is for US returns only.
Please allow 2-3 weeks for your return to be processed.
Ship On Your Own
- You may send the items back to us at the address below using any other traceable method, at your expense:
KEEP DOGGIE SAFE RETURNS 1112 Tonsler Drive Raleigh, NC 27604
- Please include your invoice, all product packaging, and unworn, unwashed, and undamaged merchandise in your return package.
- Once we receive your return, we will refund the purchase amount to the original form of payment.
- Shipping your own returns can be done for both the US and international orders.
Please allow 2-3 weeks for your return to be processed.
Product Exchanges
We don't offer direct exchanges, because often, the prices of products vary by size. You can place a fresh order for the size you need and return the product that you already have back to us for a full refund.
Having Issues Choosing the Right Size?
All dogs are sized differently. We try very hard to update the sizing charts for all products. Please read them carefully and call us with questions.
Whoops! We Made a Mistake!
If there is an issue with your order, please contact us in any of the following ways:
- Email: contact@keepdoggiesafe.com
Our customer service and fulfillment teams are made up of real people, and occasionally we do make mistakes. In the unlikely event that you have received the wrong item or something is missing from your order, please contact us and we will fix the issue as quickly as possible. We will send you a prepaid label to send the incorrect item back to us, and we will send out the correct item in exchange.
Defective Items
We test everything before we send it out, so it's unlikely you will receive a defective product. If your product proves to be defective within 30 days of receiving your order, contact us for a replacement.
If it's been longer than 30 day or the product is covered by a manufacturer's warranty, please contact the manufacturer directly for replacement or repair. Information should be located on the packaging and/or the product itself, but we're happy to help you find it.